CUSTOMER SUPPORT
How can we help?
Questions about a guide, software download, order, or camera system are welcome. Messages are routed privately to Guero's Digital Shop support.
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Quick answers
When will I receive my digital files?
Digital files are emailed through a private, time-limited link after payment is confirmed.
Can I purchase physical camera products now?
Physical products remain unavailable for checkout until supplier stock, shipping, returns, and compatibility are verified.
Can support ask for my password or wallet seed phrase?
No. Guero's Digital Shop will never ask for passwords, private keys, or wallet recovery phrases.